Summary
I'm a seasoned business, technical & people operations executive, leader and strategist. I'm expert in leading P&L units, professional services, operations, delivery, and customer experience and success.
As a Digital, IT & Services leader my goal is ensuring company's success, by inspiring, planning & delivering innovative products, solutions & services, forging tailored processes & building top notch professional teams, with great people that strive to do the same.
I've worked for and with Start-Ups and NASDAQ traded Hi-Tech corporations - Digital, IT, Telecom, Online, Retail, Mobile, Media & Medical, as well as Government, Philanthropy & Military organizations, covering multiple geographies - US & North America, Asia & Pacific, Europe End-to-End, Russia & CIS, Israel.
I've worn many hats in my career-- consultant, project & product manager, marketer, service enabler & operations leader. As a result, I have a unique ability to manage multi-disciplinary projects and to navigate complex challenges.
My professional experience and value boils down to the following ☛
✔ Business P&L units lead - Over the past 12+ years I have managed global 5 - 150 people services operations units at $75M+ P&L annual budget.
✔ I have managed delivery teams through delivering over 100 complex projects globally on a sale price range of $10K - $40M per project.
✔ I have managed customer facing support teams through supporting 24x7x365, over 150 organizations / 250 machine critical systems globally (Availability >99.9%).
✔ I have 20+ years' track record of exceeding my employer’s & customer's performance standards & KPI.
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Lots of people have Big ideas. Execution is what matters, and I do execution
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Work experience
Sr. Director ● COO ► Head of Global Professional & Business Services ► Operations ● Customers Advocacy
EFI | Optitex
2016 - Present
✔ Optitex COO. Executive member of the Optitex senior leadership team.
✔ Established and lead the company's professional and business services operations - Direct management of 4 units - Pre Sales, Customer Success, Global Support and 3D Studio - and over 50 Services Operations experts globally.
✔ Created pre-sales, delivery, project management, and ongoing engagement methodology and apply it to projects with leading enterprise global retailers, brands and vendors, including Target, Marks & Spencer, Next, Under Armour, Giorgio Armani, Coach Leather, Li & Fung, Perry Ellis, GAP.
Management Consultant ● Mentor ► Operations ● Professional Services
Independent
2014 - 2017
✔ Operations & Professional Services consulting and mentoring.
✔ Develop global cross-functional delivery plans
✔ Setup of an effective international professional services structure
✔ Systematic improvement and reduction in operational cost by restructuring teams and processes, with alignment to business and growth forecasts.
✔ Establish pricing strategy, processes, methodologies, and tools
✔ Maximize revenue results and improve efficiency, by setting tailored processes, organizational changes (OCM), planning and execution tools and KPIs.
✔ Software, Internet and Medical Devices industries.
Sr. Director ● COO ► Head of Professional Services & Operations ● PMO ● Customer Experience
Retalix - NCR
2014 - 2016
✔ Director of Delivery & Professional Services for EMEA (Annual projects budget of $60M).
✔ Direct manager of 3 program delivery teams comprising up to 150 Group Managers, Delivery and Project Managers, Business Analysts, Developers & QA Engineers globally.
✔ Responsible for customer-facing operations (C-Level). Time, Budget & Quality commitments.
✔ Responsible for team’s professional guidance, performance, priorities, and target setting.
Core technologies: Retail, Agile, Mobile, POS, Scrum, SaaS, Cloud, OOP, OOD.
Area VP ● COO ●Sr. Director ► Operations ● Delivery ●Professional Services ● Customer Experience
Comverse
2008 - 2014
✔ I have managed delivery teams of 20-100 globally through successful projects delivery on time & budget (P&L annual budget at $75M, up to $150M).
✔ I have managed customer support teams through supporting over 100 customers / 250 systems globally (Systems availability >99.9%).
✔ I have a 15+ year track-record of exceeding my employer’s & customer's performance standards.
✔ I have managed Product teams through introduction of at least 10 products worldwide.
✔ AVP, Director of Operations. Group comprises of Project Managers, Professional and Customer Services engineers (Up to 100 people).
✔ Projects delivery - on time, on budget, in accordance with specifications and commitment with highest customer satisfaction (Team's P&L annual budget averaged at $75M year over year).
✔ Customer Service. Group supported 24/7/365 over 100 customers / 250 Telco grade systems.
✔ Recruited & trained employees. KPI and targets setting, priorities & Performance reviews.
✔ Core technologies: Telephony, Wireless, IP, VAS, Video, Voice & Data, OSS, Mobile Internet, Networking, BSS, SaaS, Cloud
Director ► Operations ● Operations ● PMO ● Project Management ● Supply Chain ● Professional Services Lead
Comverse
2005 - 2008
✔ Director of operations. Manager of 20 project managers and delivery & support engineers.
✔ Responsible for team’s budget control & operational aspects of HW/SW integrated communications projects (Annual P&L budget averaged at $25M).
✔ Core technologies: Telephony, IP, Messaging, SDP, Call Completion, Video, Voice & Data, OSS, MIH, Value Added Services, Billing, Signaling, SS7, MMS, SMS
Project Manager ► Operations ● Projects Delivery ● Customer Support
Comverse
2003 - 2005
✔ Managed communication projects for Tier1 operators (Projects annual P&L budget of $10M).
✔ Core technologies: Legacy systems, Telephony, VoIP, Signaling, SDP, USSD, Video, Voice & Data, OSS, MIG, MDG, MIM, Billing, Signaling, TCP/IP, Windows, Linux, UNIX
CMO ● Director ► Head of Marketing ● Products Management Lead
OryanTel
2001 - 2003
✔ Direct manger of 10 engineers. 6 New Mobile and Web products (HW/SW) introductions.
✔ Negotiated mobile operators' worldwide marketing & sales business partnerships.
✔ Core technologies: Mobile networks, Location based services, GSM, GPRS, CDMA, XML, HTML, Online & Mobile gaming, Web, B2C, Online & Mobile Commerce, Windows, Linux
Product Manager ► New Products introduction ● Product Life Cycle Management
SmarTeam (Dassault Systems)
1999 - 2001
✔ Matrix team manager. Managed 5 software-based products for the international market.
✔ Concept through release & sales to “grave” complete product management.
✔ Core technologies: Data Collaboration, PLM, Data management, Web, Windows, XML, L
Education
Skills
Profit & Loss
People Management
Groups Management
Management Consulting
Problem solving
Crisis Management
Project Management
Product Management
Business Operations
Professional Services
Customer Services
Customer Success
Solution selling
Budget control
Industries
Telecommunications
Mobile
Software
Internet
PLM
IT
Retail
Technologies
OSS / BSS
VAS
Digital Services
Mobile Devices
Mobile Internet
Web
IP
Agile
SaaS
B2B
Big Data
Cloud
Waterfall
RCS
Languages
English
Hebrew
Russian
2010 - present
2010 - present
The University of Manchester
1998 - 2000
MBA, Business
The University of Manchester
1995 - 1998
BSc, Marketing & Information Technologies Analysis
Bosmat, Technion - Machon Technologi Le' Israel
PE, Practical Engineer, Electronics & Computer Science